Refund Policy
For items being picked up in-store:
Once products have been collected and left our premises, this is deemed a complete transaction and we will not be liable for any damage that occurs outside of our premises. We don’t give refunds if there is a mishap during transit once it has left our premises/has been handed over to the customer.
Simple Bakes Taupo will not provide refunds for late pick ups, or no shows. A pick up time will be arranged at time of booking, if you run into any trouble, are late and do not contact us, you will not be issued a refund and we cannot guarantee your product will be fresh.
For items being couriered:
Once products have been picked up/delivered to courier depot, they are no longer Simple Bakes Taupo responsibility and at the customer’s risk. We will not provide refunds for any late, missing or damaged products. Please order these products at your own risk. In any such event as a natural disaster, pandemic or large scale situation beyond our control, refunds will not be provided.
Refund requests:
Refunds requested due to quality of the product will be determined at the discretion of our staff, upon return of the item. We are unable to provide a refund on products that have been consumed.
We only give refunds in accordance with refund policies stated above and within 5 business days. All refunds are given as store credit. No cash refunds.
